Specifications include, but are not limited to: The purpose of this Request for Proposal (RFP) is to identify a Contractor who can provide backup and answering/reporting for the EGLE PEAS program to ensure response to a reported incident is addressed in a timely manner. The toll-free telephone number for the PEAS Hotline is 800-292-4706. Calls into the PEAS hotline are initially routed to the call routing system of the Michigan Department of Technology, Management and Budget (DTMB). DTMB will then route calls to the appropriate EGLE Call Manager. If a call is not picked up by the EGLE Call Manager within a short period, the DMTB call routing vector will transfer the calls to the Contractor selected for award. The Contractor will internally route the call to one of its operators who will then take the PEAS report information from the complainant, key it into EGLE’s online database form, then send report to EGLE based on the procedures provided to the contractor This will include emailing the report to specific email address(es), sending a pager notification and potentially call out to the EGLE Call Manager. The EGLE Call Manager or representative will confirm receipt of these notifications using one of the following procedures: