Specifications include, but are not limited to: MISEQ SILVER SUPPORT PLAN Illumina MiSeq Sequencer (Asset No. M05942). **Technicians must be OEM Certified** Maintenance Coverage shall include: - Full coverage for parts, labor and travel. - Provide Illumina Brand Reagents for replacement upon hardware failure. - One preventative maintenance visit. - Provide remote technical support 18 hours a day, five days a week. - On-site response target to be two business days. - Control software and hardware updates, on-site applications support and available remote monitoring. MISEQ SILVER SUPPORT PLAN Illumina MiSeq Sequencer (Asset No. M05905). **Technicians must be OEM Certified** Maintenance Coverage shall include: - Full coverage for parts, labor and travel. - Provide Illumina Brand Reagents for replacement upon hardware failure. - One preventative maintenance visit. - Provide remote technical support 18 hours a day, five days a week. - On-site response target to be two business days. - Control software and hardware updates, on-site applications support and available remote monitoring. MISEQ SILVER SUPPORT PLAN Illumina MiSeq Sequencer (Asset No. M70186). **Technicians must be OEM Certified** Maintenance Coverage shall include: - Full coverage for parts, labor and travel. - Provide Illumina Brand Reagents for replacement upon hardware failure. - One preventative maintenance visit. - Provide remote technical support 18 hours a day, five days a week. - On-site response target to be two business days. - Control software and hardware updates, on-site applications support and available remote monitoring.