Specifications include, but are not limited to: Platform/Functionality What subjects are available? What times are available for student tutoring? Are all subjects available during these times or is there limited availability? What credentials are required for your tutors? How do students schedule sessions? How do students reschedule when required? How late may students be for a session and still be served? What subjects do you have on-demand (drop-in) services available for? What are typical wait times for your on-demand services? How are students notified of the wait time and when it is their turn? May students choose their tutor when scheduling? Can students see their tutors? Can a student join a tutor session on various devices using varied operating systems? Are your website and services fully accessible? Are your tutors trained and provided the tools necessary to tutor students with disabilities? What reporting functions are available with your service? How are the reports accessed? Is the information available for export and distribution among STLCC faculty and staff? What is your process for students with a complaint about your service and/or a tutor? Institutional/Administrative Permissions Does your service integrate with Canvas? How difficult or involved is that integration? Can the institution put limits for individual student tutoring hours, and can that be done through system administration by the institution? What training is available for institutional administrators? For students?