Specifications include, but are not limited to: 1. ENDPOINT AND PRINTER MANAGEMENT The City maintains over 150 Desktops, Laptops and Tablets in various locations throughout the City. The City requires the following for endpoints: • Inventory Control & Reporting • Warranty Management • Asset Tracking • Patching and compliance for Operating Systems and Installed Applications • Mobile Device Management • Endpoint Encryption • Antivirus & Antimalware management and remediation • Security Policy Management • Remote Monitoring of hardware and software for errors, warnings, or non‐ compliance • Installation and maintenance of UPS units • Troubleshoot printer/scanning issues; interface with vendors to coordinate repairs 2. SERVER MANAGEMENT The City currently hosts several physical and virtual servers at different locations. Some servers are owned by third parties for applications running for specific clients and running specific programs. Providers should have employees holding certifications in one or more of the following: Microsoft Server, Microsoft Endpoint, or VMware vCenter and provided to the COA with proposal. The Provider will manage backup services and provide database management services and server administration for servers operated by the City. • Inventory Control & Reporting • Warranty Management • Asset Tracking • Patching and compliance for Operating Systems and Installed Applications • Endpoint Encryption for offsite servers • Antivirus & Antimalware management and remediation • Security Policy Management • Remote Monitoring of hardware and software for errors, warnings, or non‐ compliance • 3x weekly backup audits provided to City Manager • 3x weekly Offsite backup storage & Disaster Recovery of City’s data and applications • Management of City’s Virtualization Servers More detailed information will be provided upon request.
