The CLC seeks a collaborative partner to develop and implement efficient and reliable delivery and tracking of instant ticket and lottery material packages. The systems, workflows, and order-to-delivery processes of the CLC and those of its partner must align with active and engaged communication and a commitment to continuous service improvement. Working closely with CLC to identify and execute opportunities to make systems, processes, and services better, while ensuring confidence, integrity, and security in all service aspects is of the utmost importance. The Successful Proposer will provide all qualified labor and supervision, vehicles, delivery management, tracking systems, customer service, facilities, equipment, and insurance, and perform all tasks and activities reasonably necessary or inherent for the proper fulfillment of the services. Deliveries will be made throughout Connecticut and consist of next day and two day delivery, or best service delivery where next day or two day delivery is not requested. Consistent, timely, and secure pickup, handling, and delivery of packages and adherence to chain of custody protocols is of paramount importance to the CLC
