The textual and multimedia support, design, and programming services for the purpose of hosting and maintaining the organization’s website, www.lbwl.com. Functional Requirements Content Management The website must use a Drupal Content Management System (CMS), which is what the site is currently built on Site Functionality Responsive design that automatically resizes and adjusts content based on screen resolutions and mobile devices (laptop, mobile phone, tablet, etc.) Cross-browser compatibility (i.e., Firefox, Chrome, Safari, and Edge) Search engine with keyword-friendly Page tags Support admin/user roles and permissions Ability to create vanity URLs Development environment Content aliasing (Customizable, user-friendly URLs) Site load: TTFB: < 500ms Main page average load time: <5 seconds Integration Title and Metadata descriptions Implementation of Facebook pixel and Google Analytics tracking codes for all pages and posts on the website Seamless media integration: Social Media (Facebook, Twitter, YouTube, LinkedIn) Host pictures and video Event calendar Live web forms Form to database/distribution group Form to email (BWL O365 mail server integration) Captcha bot security control Ability to encrypt emails to protect customer data Secure document upload capability Website Compliance Website must meet accessibility measures WCAG 1.0, WCAG 2.0, Section 508, Disability Discrimination Act, Screen Reader Compatibility and ADA Compliance Audit/trail history log Archive/recovery options for deleted content Website Host The vendor will host the website in the cloud Define provisions for required server size and load balancing Support Single Point of contact for ongoing communication and support On-going maintenance support throughout the year Support for future website enhancements Daily operation hours Monday through Friday Phone and email support 24x7 365 emergency support Planned maintenance cycle, compliance review, health audit, and outage communication plan Performance communication plan Backup/Recovery time communication plan Security SSL Encryption (https) Ability to support CAPTCHA Up-to-date security updates and releases Yearly report on security posture (penetration test outstanding vulnerabilities) The solution will be scanned for vulnerabilities monthly. Any critical or high vulnerabilities will be remediated within 30 days Solution will have DDoS protection Respondent to provide a SOC-2 report of hosting environment Respondent to regularly backup website data and configuration Design Requirements Unified or Common Themes Unified graphics theme and a consistent and unique color theme throughout the entire site, including: Search boxes and search results pages Lansing BWL brand identity shall be apparent on every page Must be able to put storm or urgent messages throughout the website during emergencies.