Specifications include, but are not limited to: The Contractor shall: 1) Provide a local dedicated account representative knowledgeable about all aspects of the FSA Program who shall always be accessible by phone during regular working hours to address emergency and non-emergency issues posed by Calvert County Government’s Department of Human Resources staff. 2) Provide Calvert County Government with the best practices or alternatives to ensure positive FSA functionality. 3) Provide Calvert County Government’s Department of Finance & Budget and Department of Human Resources access to expertise within the Contractor's company who can effectively address all legislative and legal questions regarding the FSA Program and pertinent tax laws. 4) Administer both health care and dependent care spending accounts, maintaining accurate participant information including, but not limited to, Social Security Numbers or other identifying numbers, address, enrollment dates, and election amounts, ensuring all information is maintained and protected in accordance with HIPAA regulations. 5) Use an annual minimum/maximum according to Federal guidelines for the health and dependent care accounts. 6) Receive employees' election forms via electronic transfer and establish spending accounts in the Contractor's system for each participating FSA employee. 7) Mail confirmation notices and information on allowable expenses to the homes of participating FSA employees. 8) Receive information regarding participating FSA employees' pre-tax payroll deductions, terminations, and leave status via electronic file from Benefit Focus, or the current electronic processor for CareFirst. 9) Perform all claims processing functions, including but may not be limited to: verification of proper documentation of the expense; screening for duplicate payment; calculation of reimbursement due; and payment directly to the participating FSA employee. 10) If a claim is denied, immediately mail or email a letter to the participant explaining why the claim was denied. If a participating FSA employee submits a reimbursement request for more than one expense and only one of the expenses is denied, the participating FSA employee shall be reimbursed for all approved eligible expenses, and the denied expenses shall be placed in a hold status...