Specifications include, but are not limited to: Pick Up and Delivery: 3.B.1. The Contractor shall report once each week on the same time and day and shall be coordinated with the contact individual listed on the purchase order. 3.B.2. The Contractor shall notify the University of South Carolina Laboratory Supply Staff one week in advance when there are to be changes in the pick-up and/or delivery schedule due to holidays. 3.B.3. In the event the building is closed on a scheduled delivery day, it will be the University of South Carolina Laboratory’s responsibility to notify the Contractor at least one week in advance. 3.B.4. Laundered garments shall be returned grouped according to individual student, on clothes hangers, and placed in polyethylene type bags. 3.B.5. The Contractor must have a local representative to service the needs of the University customers. This local representative must have full decision-making authority and to be able to respond to and resolve any issues within seven (7) business days. Cleaning & Laundering: 3.C.1. All garments shall be laundered and processed to be free of wrinkles prior to return. The laundering process shall be sufficient to remove soil, stains, and odors. There will be no charge for garments not cleaned to satisfaction. 3.C.2. Part of the cleaning process shall include an inspection of all garments to identify needed repairs. Any repairs needs identified during the inspection process shall be remedied prior to return of the garment. Maintenance and Repair: 3.D.1. The Contractor shall keep all garments in a good state of repair and in serviceable condition. Repairs shall be made to all garments as identified through inspection during the cleaning process or by notification from the University of South Carolina. Enough “Repair Tags" shall be provided at each facility to allow each person to communicate the need for repair or alteration. 3.D.2. In the event a garment is deemed unusable (unrepairable or stained) by the University of South Carolina personnel or for size changes, garments shall be replaced with like-new garments of like size and material at no additional cost. The Contractor shall issue weekly individual credits if items are not returned on one business week. Credits shall continue until the request is filled.