Specifications include, but are not limited to: The contractor shall provide all labor, supervision, equipment, tools, materials and incidentals necessary to furnish and install two (2) Azure Express Route Circuits. The contractor shall maintain the Azure Express Route Circuits listed below in accordance with manufacturer’s service manuals (or other). 1. The City requires a 24x7x4 minimum service level agreement. 2. Service uptime shall be maintained at a monthly interval of 99.99%. 3. Internet service interruptions or malfunctions shall be acknowledged by the provider within one (1) hour. 4. Service provider shall provide and maintain a primary and secondary method of contact for notifying the service provider of service interruptions or malfunctions twenty-four (24) hours, seven (7) days a week. 5. Maintenance performed by the provider or the provider’s subcontractor shall be performed with a minimum advance notice of twenty-four (24) hours and performed during a window between 12:00 a.m.-6:00 a.m.