Utopia has identified several key objectives that the organization would like to achieve to alleviate challenges with scalability and management of the field workforce and provide visibility and transparency to current and potential customers. The high-level goals are listed below: Operations: • Installations: Solution will manage processes related to drop installations. This will provide a reduction in time between drops to installs, provide means to verify all procedural steps are followed, and capture all pertinent data (i.e. installation pictures, speed test data, etc.) is being gathered and stored in the system. • Repair: Solution will manage process related to repair of customer infrastructure. This will track time to repair, provide means to verify all procedural steps are followed, and capture all pertinent data (i.e. Pictures, speed test data, etc.) • Regional Management: Solution will provide means to manage multiple geographic areas. • Contractor Visibility: Solution will provide means to ensure visibility and quality control of all contracted work. Customer: • Maintain High Customer NPS: Solution will provide means of maintaining a high customer experience with an integrated digital field experience. • Uberized Customer Experience: Solution will provide a more Uberized customer experience by providing real-time notifications to customers that opt in for service. Technology: • Scalable Platform: Solution must scale as the UTOPIA Fiber network grows. o Provide performance reports. • Schedule Optimization: Solution must provide ways to manage schedule including manual schedule assignment as well as automated schedule assignment via API. • API Ability: Solution has a robust API that will allow UTOPIA Fiber to facilitate and integrate with all various support systems. • Security Considerations: Solution uses appropriate means to prevent unauthorized or bad actors from accessing said system. o API security best practices 5 o Single Sign-On Capabilities • Cloud Based or Local Instance o If Cloud Based, provide test and development environment.