Specifications include, but are not limited to: • Contractor is responsible for developing and submitting a scope of work that meets the goals and objectives of this project. To meet the City’s objectives, the following minimum requirements must be met: • Contractor must provide a high-level implementation plan that clearly describes how functionality will be transitioned from the City’s existing systems to the Contractor’s software. • Contractor must provide a QA/QC plan indicating how quality is built into their overall processes. • Contractor must provide a detailed training plan to bring City staff up to speed on the use of the contractor’s software. The contractor must provide administration and end-user training for implementation, go-live support, and transition to customer self‐sufficiency. • Contractor must provide details on, and examples of, clearly written instructions and documentation to enable end-users to successfully operate the Solution without needing to bring in additional contractor support. • Contractor must provide initial training, during the first 6 months of the contract, which shall consist of one 4-to-8-hour virtual training class for up to 10 users. The training should cover all aspects and functions of the system. • The contractor must provide a new software build training course, to be conducted within 30 calendar days of each major software enhancement and/or build, which includes at least one 4-to 8-hour virtual training class of new software/major software enhancement training for up to 10 users. The training must cover all aspects and functions of the software system enhancement and/or build.