• Evaluation of nursing/support staff care delivery process through direct observation in the inpatient setting • Stakeholder input- interviews staff, providers, patients and other stake holders to identify improvement opportunity and gather information • Develop current state analysis through the use of workflow diagrams to describe current workflow and signal opportunities for improvement • Identify dependencies, redundancies, and potential points of failure within the delivery process • Benchmarking- compare current processes against industry best practice • Gap Analysis- Identify core issues causing inefficiencies or process failures. Identify gaps between the current process and best practices or ideal benchmarks. • Identify waste in processes, specifically scope of practice waste, or activities that are below typical license or training expectations • Prioritization- Determine which processes have the most significant impact and need immediate attention • Develop improvement strategies that incorporate process redesign to refine workflows, remove obstructions and streamline processes. • Prepare report that includes recommendations for stakeholders and hospital leadership as well as a proposed timeline and identified milestones for implementation • Provide training to allow internal staff to continue improvement projects after completion of the engagement. • Describe any other developments and preparations that may be necessary, not outlined above, that may be beneficial in guaranteeing success.