Specifications include, but are not limited to: Two-way conversational SMS Chat from any device between WIC staff and WIC participants that allows the conversation to be started by either the WIC staff or WIC participants: The creation of text templates Multiple phone numbers to be used to text in the master account Up to 130 WIC Staff users within the master account Creation of categories or groups within the master account (each clinic can have a unique phone number within the same master account) Total of 13 clinics, 13 phone numbers, 12 clinic supervisors and 5 managers Different levels of users' rights which would allow supervisors to be able to see text message conversations for their staff The options to send attachments, links and other media The option to send Web surveys The option to receive secure document uploads Allow group texting that individuals can respond back to the sender SMS Texts longer than the standard 160-character limit Include message triggers allowing automated responses based on identified criteria Allows staff to utilize platform from desktop, laptop, tablet and a mobile app interface Real-time notifications when messages are received from clients Ability to send messages in English and Spanish additional preferred languages would include Arabic, Burmese, Dari, French, Kinyarwanda, Pashto, Somali, Swahili, and Vietnamese Does not require an app or other software to be used on the part of the participant High level of security and encryption Ability to import participant data from WIC MIS system