Specifications include, but are not limited to: • Accept accounts for collection and pursue diligent efforts, in accordance with the terms and conditions of this RFP. • Implement thorough collection procedures, including telephone calls, mail efforts, and skip tracing wherever necessary, in order to achieve a maximum recovery of delinquent referred accounts. • Comply with the Family Education Rights and Privacy Act (FERPA) and any other federal or state law and not disseminate any information received from the university to any third party without written consent from the university. • Appoint in writing at least one representative who will have the primary responsibility and authority for university accounts. • Provide written acknowledgement within three (3) business days of receipt of complaints or inquiries transmitted to the collector by university that arise out of collector’s performance of this RFP. • Comply with all applicable provisions of Title IV of the Higher Education Act of 1965, as amended and as set forth in 34 CFR, sec. 668.25 with respect to the collection of student debt. • Firm must respond to University inquiries within twenty-four (24) hours of request.