The City seeks a supplier to assist with booking of business travel for City employees. The travel will be booked by specific individuals authorized to book travel on behalf of travelers only. Supplier should prevent booking of travel by unauthorized individuals. Booking can be done either through an online booking tool, or by contact to a travel consultant (phone, chat, or other communication methods). Travel will be for both domestic and international, and will include transportation (air, train, rental car) and lodging. The City requires that the supplier booking tool help manage travel costs and ensure adherence to the City travel policy Booking tool should manage traveler profile information used to book airline tickets (such as legal name, known traveler number, redress number, etc.). Supplier will facilitate updates to traveler profiles as requested. Booking tool must offer travel options with low-cost carriers. Booking tool must direct the user to select the lowest cost flexible option in compliance with City travel policy. Lodging options should include both traditional hotel chains and also alternative lodging providers such as short-term rental services (such as AirBnB or VRBO) when lower cost alternatives are available, if possible. Booking tool must prevent users from directly booking travel arrangements that are not compliant with City travel policy, but also allow travel arranger to request an exception to the policy that would be reviewed by the City travel administrator prior to booking. Supplier must provide after-hours traveler support to travelers who have interruptions to travel plans via phone or other contact methods. After-hours support must assist traveler in adjusting travel plans as needed, but also in compliance with City travel policy. Any additional travel costs incurred as the result of an interruption must be paid on original payment method for booking (not the traveler’s personal payment method). Supplier must manage unused airline tickets for City and assist travel arrangers in utilizing travel credits in a timely manner. The City requires regular reporting on what unused travel credits exist for each traveler. Supplier must provide City access to best-in-market rates for booking airlines, lodging, and rental cars. Supplier must provide reporting on travel booking activities and travel expenses as requested. Travel arrangers must be provided with a receipt for travel expense at time of booking, and travel arrangers should have the ability to re-create booking receipts later after travel is booked, if needed. Reporting should allow the City to reconcile transactions with supplier and expenses on credit cards used for booking. Supplier will produce other ad hoc reports as required. Supplier must provide City travel administrator method to escalate customer service issues and concerns through an assigned account manager or similar resource. Supplier will provide training on booking tool to travel arrangers, and provide a resource for technical/customer assistance in cases where travel arrangers experience issues with travel booking tool. Supplier will provide a plan to implement booking tool and support during transition process, if needed.