The vendor will provide specific assistance to Dallas ISD employees and their eligible dependents who have been referred to and self selected EAP or who request such services of their own volition. The Vendor and Dallas ISD will adopt safeguards to ensure that EAP services are conducted in a manner that will preserve the privacy of Dallas ISD's employees and their families. Communications between EAP personnel and Dallas ISD employees shall remain confidential, except as specifically waived in writing by the individual employee. The EAP services needed include, but are not limited to the following: • Substance Abuse • Crisis or Emergency • Grief Counseling • Fitness for Duty • Threat of Violence Potential • Web-based/messaging counseling • Short-term Counseling • Legal services • Telephone assessments and support • Child and elder care referrals • Manager and supervisor tools • Health Coaching • Onsite trauma support EAP hoursbank consisting of a minimum of 300 hours to be utilized prior to the initiation of hourly rates. Number of Counseling Sessions: During each contract year, the vendor shall provide up to 12 counseling sessions per person per problem for Dallas ISD's employees and their eligible spouses and dependents.