Specifications include, but are not limited to: The City requires the vendor to be responsible for all toner, fix/repair, maintenance and/or replacement of all output devices included in contract resulting from this RFP. A. Preventative Maintenance Schedules planned and completed according to manufacturers’ recommended service schedules B. Exclusive utilization of OEM parts and supplies. C. Minimum service response expectations: 1.) Vendor shall respond to a request for maintenance within one (1) hour 2.) Maintenance and repair calls must be performed within four (4) hours of request for service. 3.) The maximum allowable downtime for any one piece of equipment is forty-eight (48) hours. 4.) Vendor assumes all responsibility for hardware performance due to service parts and components. 5.) Vendor will assume responsibility for disposal of and recycling of all service parts. 6.) A “loaner” machine must be placed in the building for any equipment that can’t be repaired and restored to normal operating service within five (5) days. 7.) Excluded from the requirements are delays resulting from acts of nature, accidents, or extreme weather conditions. 8.) Unlimited phone support on all initial service calls during normal business hours, 8:00 A.M. to 5:00 P.M. EST, Monday through Friday with the exception of statutory holidays. 9.) Unlimited customer training. 10.) Equipment offered must be new, unused, current models
