Specifications include, but are not limited to: – The scope of work listed below must be addressed to be considered for this project and is not intended to be a comprehensive list of what the Contractor will provide. It is expected that the Contractor's proposal will provide more specific recommendations for an approach based on their experience and expertise. The final scope of work will be developed in collaboration with the selected Contractor and the City. A. The following details are the required features to be provided to the City: 1. Cloud-based or SaaS (Software As A Service) system that will be hosted in the cloud 2. Needs to be expandable, scalable, and flexible. The City needs to be able to add and remove lines/users at a moment’s notice 3. Needs to have a physical phone, softphone, and cell phone application options 4. The Contractor needs to partially own and retain City DID (Direct inward Dialing) blocks 5. New Physical Phone purchase options 6. Must be encrypted end to end 7. Must be able to configure call routing and IVR (Interactive Voice Response) auto-attendant handler tree structure 8. Must be able to tie into our existing panic button system 9. Must be able to tie into our existing Council Chambers and Courtroom in-dial solution 10. Must be able to record calls 11. Must be able to send voicemail to email 12. Endpoints must be able to work from anywhere that has Internet access. 13. Must have a chat feature 14. Conferencing o Conference physical phones must be wireless/rechargeable 15. Dedicated support (24/7/365)