Specifications include, but are not limited to: a. Print and process all applicable paper insurance claims. b. Utilize all applicable HCPCS and ICD-9 codes to maximize payment from insurers. c. Process initial itemized invoice within five (5) days of receipt of Patient Care Report from UFA. d. Process monthly statements to all patients with outstanding balances. e. Provide pre-collection activities on accounts to significantly reduce aging accounts. At a minimum, this activity should include three (3) statements sent with no returned mail. The successful respondent will have the capability to utilize a skip tracing service/software. f. Accept and process credit card payments, including automatic payment scheduling. g. Provide “charitable write-off” applications and coordinate communication between the responsible party and UFA. h. Process refunds for all credit balances on a monthly basis. i. Deposit all collected amounts directly into UFA’s designated bank account daily upon receipt. j. Collect, process, and file any and all billing record requests upon obtaining and properly recording any appropriate release forms. k. Maintain a secure, searchable electronic file for each and every incident, including: patient correspondence, explanation of benefits (EOB), medical requests, and any other correspondence applicable to the incident. l. Maintain a billing data back-up or redundancy system that ensures data integrity and retention. m. Design, print, and provide any and all forms necessary to capture patient information, physician certification statements, charity forms, Notice of Privacy Practices, and Hazardous Materials Incident forms. n. Provide a toll-free number for patient and administration inquiries. o. Coordinate the transition of bad debt accounts to the designated collection agency based on UFA’s collection policy. p. Field all incoming calls from patients, insurance companies, etc. regarding the disposition and subsequent resolution of each transport. q. Participate in semi-monthly committee meetings at UFA headquarters to discuss billing issues and review “charitable write-off” applications with UFA staff.