Specifications include, but are not limited to: This request for bids is for a 5-year contract for linen services at the Tennessee Department of Mental Health and Substance Abuse Services, Middle Tennessee Mental Health Institute (MTMHI) with the contractor being responsible for all products and processes to provide clean linen to the designated MTMHI locations in quantities and frequency as determined by MTMHI. The linen services shall be a piece rental service with the total volume for the contract being unknown. However, an estimated usage for each line item has been provided. The contractor shall provide delivery and pick-up service five (5) days a week to both the Main Building and the Forensic Services Program Building. a. Delivery and pick-up service shall take place between the hours of 9:00 a.m. and 11:00 a.m. Monday through Friday. No delivery or pick-up service must take place on the weekend unless mutually agreed upon by MTMHI and the contractor. b. Emergency orders i. If an emergency order is needed, the emergency order shall be placed by MTMHI and shall be delivered with a delivery ticket. ii. Emergency order delivers shall be made at a mutually agreed-upon time by the MTMHI and the contractor. b. Holiday service coverage shall be mutually agreed upon by MTMHI and the contractor. (Holidays are defined as official state holidays proclaimed by the Commissioner of the Department of Human Resources of the State of Tennessee.)