Specifications include, but are not limited to: A Contact Center solution will improve IndyGo's management of our existing customers and manage new customers by elevating our service delivery, communication with, and effective marketing of our products and services. The solution must store customer data, purchase history, feedback, sentiment, and follow-up history. The solution should provide tools for marketing our products and communicating service detours, delays, and enhancements to improve the customer experience and ultimately, increase ridership. The Marion County Transit Plan, funded partly by a new dedicated income tax for transit projects, will increase IndyGo's existing service. The Transit Plan will improve the system's frequency, run every route daily, and build three rapid transit lines. In addition, the Transit Plan includes improved rider amenities, including technology, infrastructure, and tools. Currently, customer information is stored in a separate system, which creates an inefficient workflow and lower productivity for our Care Center agents. The Care Center Solution aims to enhance customer data management while optimizing workflow. This new software should integrate with Big Commerce, Microsoft Dynamics 365 F&O, HASTUS, QuickBooks, Vend (Point of Sale-Sales History), Flowbird, Premysis, and Ecolane. Please explain, in detail, how your system will integrate with these other applications and how the integration will be implemented.