Specifications include, but are not limited to: 1. The successful Vendor will be expected to organize help desk service calls efficiently and to ensure that there is no significant computer downtime during normal working hours, generally between 8:00 AM and 5:00 PM, Monday through Friday, and with the Police Department on a constant 24/7 status. Professional help desk support services shall include, but are not limited to: a) Respond to telephone, in-person, and e-mail support requests from end-users and management. b) Maintain user accounts in Active Directory. c) Set up a new employee network and e-mail accounts in Active Directory. d) Assist users with e-mail system problems. e) Administer, maintain, and troubleshoot city print services and print devices. f) Troubleshoot, maintain, and repair existing PC workstations and related hardware. g) Set up, configure, and deploy new or rebuilt workstations. h) Install and configure software on PCs in compliance with established licensing agreements. i) Provide users with technical assistance regarding standard functionality of software applications. j) Maintain daily/weekly/monthly back up media rotation schedule on local server, or through hosted services. k) Assist users in retrieving and/or restoring deleted or misplaced files. l) Relocate selected back up media to offsite location as required. m) Respond on-site to issues requiring immediate attention. 2. Professional general services shall include, but are not limited to: a) Provide expertise in emerging technologies and direct the City’s selection and use of comprehensive technologies. b) Responsible for maintaining mission critical systems, privacy, backup, and disaster recovery systems. c) Perform data systems, telecommunications, and enterprise technology needs assessments as applicable to the City of Greenwood. d) Develop and manage policies and procedures for technology management. e) Provide maintenance and support of City applications and administration of City network. 3. Professional systems administration services shall include, but are not limited to: a) Inspection and monitoring of systems logs for security, system, and application errors. b) Monitor disk space usage and allocation throughout the server network. c) Data backup system configuration, maintenance, scheduling, and backup verification. d) Power systems maintenance and monitoring that support the network infrastructure and server systems. e) Install and configure software on network servers in compliance with established licensing agreements. f) Perform routine updates on client-server software applications. g) Monitor and maintain Local Area Network (LAN) infrastructure including firewall, routers, switches, wireless routers, and cabling. h) Monitor and maintain the City’s telephone system.