1. Troubleshooting & Repair: Address issues with SCADA, PLC, instrumentation equipment, and software. Emergencies require response time within 12 hours (24/7) of receipt of notification. 2. System Software Updates: Inform the University of any SCADA software updates that would be of benefit to the University. Install system software and equipment Offerorware updates at the request of the University as needed. 3. Hardware Engineering and Design Layout: Provide SCADA, control and instrumentation design services for any new processes or sites and all system-related equipment, including power and signal wiring, control panels, computer software and hardware, radio configuration, PLC programming, computer-based SCADA Human Machine Interface (HMI) and PLC Operator Interface Terminal (OIT) graphics development, and SCADA database configuration per the University SCADA HMI/OIT standards and applications requirements. 4. Hardware Upgrades: Provide recommendations and when authorized, make improvements to the University’s SCADA, control, and instrumentation system. 5. Software Programming: Provide recommendations and when authorized, make software programing modifications or additions to improve operations. 6. Parts and Supplies: Any equipment, parts, or supplies directed by the University to be provided by Offeror shall be the same manufacturer as existing University equipment and shall be the equivalent model unless approved otherwise by the University. Reimbursement for Offeror supplied equipment shall be billed as a direct cost plus a standard markup. 7. Installation: Provide SCADA and control and instrumentation installation services including the installation of software modules, SCADA software programming and configuration, PLC programming and configuration, and onsite services in support of commissioning control systems at University facilities. 8. User Training and Documentation: Provide applicable user training for any software or hardware upgrades and replacements. Ensure required user operation and maintenance manuals and supporting documents are updated and provided to the University per project requirements and University documentation standards.