Specifications include, but are not limited to: The State is requesting proposals from qualified Offerors to perform optimization & transformation services. This critical component will help ensure a successful implementation of the new Unemployment Insurance System for the Department of Labor and Industrial Relations. UI optimization & transformation services are necessary to establish and augment appropriate efforts for DLIR’s UI Modernization project. The objectives of this RFP are to ensure that: Early integration of best practice optimization, and transformation services is vital to the new Unemployment Insurance System implementation project success. Additionally, the optimization and transformation support services will provide a solid foundation for project success and ensuring the ability to effectively meet our objectives. Optimization and transformation services will measurably benefit the state in the following key areas to maximize usability, efficiency, performance, and value: Improved Efficiency: Optimizing business processes involves identifying inefficiencies, eliminating waste, and streamlining workflows. This leads to smoother operations, faster task completion, and increased productivity across the organization. Enhanced Quality: Optimized processes are often more standardized and structured, leading to improved quality control and consistency in outputs. This results in fewer errors, rework, and defects, leading to a higher quality of service. Better Customer Experience/Journey (claimants, and employers): Optimized CX/UX will enable the organization to deliver services more efficiently, accurately, and consistently, leading to higher levels of customer satisfaction. Increased Flexibility and Adaptability: Optimized processes are more agile and adaptable to changing regulatory requirements, staff experience, customer preferences, and business requirements. This enables organizations to respond more effectively to new opportunities or challenges as they arise. Compliance and Risk Management: Optimized processes include built-in controls, checks, and balances to ensure compliance with regulatory requirements and mitigate operational risks. Strategic Alignment: Alignment with federal KPIs, organizational goals, priorities, and strategic objectives. This ensures that resources are allocated effectively, and activities are focused on achieving desired outcomes.
