To purchase 24/7 secured medical transportation services to adult mental health clients and correctional health inmates. SERVICE STANDARDS The Contractor must maintain a sufficient number of vehicles to ensure efficient service delivery to eligible recipients. • For all Call Center referrals, the Contractor must inform the Call Center of the ability to provide the secured transport within fifteen (15) minutes of receiving the referral. • Pick up times: o The Contractor must be able to arrive at Multnomah County on-site pickup locations within thirty (30) minutes of the Call Center confirmation of pre-authorization for secured transport. • Escorts must be professionally dressed, sensitive to client reaction to manner and dress, based on current mental health status, and carry no firearms. Two person escorts are preferred; with gender appropriate escorts. • Escorts must be culturally competent to work with diverse populations. All clients must be transported safely and securely, with dignity, respect and courtesy. • The Contractor will not implement any substantive program change or change in method of service delivery that affects level, scope, or outcome of client services funded under the subsequent Contract(s) without thirty (30) day prior written approval from the County. • Services will be available 24 hours per day, seven (7) days per week.
