Specifications include, but are not limited to: The CONTRACTOR(S) shall provide services at FTZ’s Pier 2 facility, as follows: 1. Managed Desktop and Server Services a. Work with our managed network vendor that is providing network managed services. b. Work with our HFTZIPS (Hawaii Foreign-Trade Zone Inventory Processing System) vendor to set up new users. c. Provide helpdesk and other support to maintain Foreign-Trade Zone (FTZ) desktop/laptop system software and hardware, and ensure the systems are operating properly within established standards and guidelines. d. Perform all necessary installations, configuration and testing of computer hardware and software. e. Computer systems consist of: i. Eleven (11) PC desktop systems; and ii. Six (6) PC Laptop systems for remote use. iii. One (1) physical server which runs two virtual machines. iv. One (1) physical server that run the Hawaii Foreign-Trade Zone Information Processing System (HFTZIPS) and is supported by another vendor. v. One (1) physical server that runs the security system and supported by a third vendor. f. Upgrade desktops and laptops as new OS become available. g. Troubleshoot and resolve hardware, software and operating system issues relating to desktop systems, servers, peripherals and network systems. h. Offer recommendations for new system upgrades, network services, and other technology to help the Foreign-Trade Zone run more efficiently. i. Maintain Windows active directory, DNS, file, print, backup of servers. j. Offer LAN connectivity support to the DBEDT Intranet and Hawaii Foreign-Trade Zone Information Processing System (HFTZIPS). Work with the vendor that maintains the HFTZIPS application...