Specifications include, but are not limited to: Service to all Clients that comply with all applicable Local, State, and Federal Health, Safety, and Occupational codes, including the Americans with Disabilities Act of 1990. 3.4.2. Provide crisis de-escalation, assessment, brief intervention, connection to services, and system navigation for individuals who are connected through 911 Dispatch (Metropolitan Emergency Services Agency - MESA) or Direct to the CLCR Team. 3.4.3. Support individual-driven choices regarding connection to services and supports. 3.4.4. Work with the individual to (re)connect them to services as appropriate. This may include (but is not limited to) Emergency Shelters, Treatment Services, Community Centers, Food Resources, Health/Mental Health Providers, and etc. 3.4.5. Provide transportation to those who need to be connected with secondary services through a menu of options (which includes but is not limited to) Bus Tickets, Lyft, Uber, and CLCR Transportation. 3.4.6. Utilize a system of response teams that will include one (1) Mental Health Clinician and one (1) peer specialist per vehicle to provide 24/7 coverage of the target areas within Marion County. 3.4.7. Partner with OPHS, MESA, the Indianapolis Metropolitan Police Department (IMPD), the Indianapolis Fire Department (IFD), the Indianapolis Emergency Medical Services (IEMS) to both give and receive support as needed for those experiencing a Mental Health Crisis. 3.4.8. Provide real-time assistance to respond as effectively as possible given the resources available at the time (may be limited in late evening/early morning hours). 3.4.9. Follow up with individuals after the initial response to provide additional assistance if needed Follow-ups must be conducted within 24-72 hours as best practice. 3.4.10. Operate 24 Hours a Day – 7 Days a Week in the targeted districts/areas of Indianapolis/Marion County determined by the City/OPHS. As of Jan 1, 2024, those are Downtown and East District, but that will expand as funding is available. 3.4.11. Maintain ALL HIPPA compliance and Client Confidentiality requirements. 3.4.12. Utilize the Data Management system owned and maintain by the Assessment and Intervention Center (AIC) and the IMPD Mobile Crisis Assistance Teams (MCAT) to support continuity of care/services. 3.4.13. Utilize the AIC as a core resource for assessments and other related services, particularly during times when traditional services are not available. 3.4.14. Access to Data / Records: The Agency and its subcontractors, if any, shall maintain all books, documents, papers, policies, etc. related to the Crisis Response Program. Agency shall make such record available at their respective “home office” at all reasonable times during this agreement, and for 3 years from the date of termination of this agreement, for inspection by the State and/or City or its authorized designees. Copies shall be furnished at NO COST to the State and/or City if requested within 72 hrs of the original request date...