Specifications include, but are not limited to: 1) Generally. a) Contractor, in coordination with the Environmental Services Manager, will provide DTD HHW Collection and Disposal Services whereby County residents can work directly with Contractor to pick up and dispose of HHW materials from their homes (“Services”). b) Contractor will provide all trained, qualified and experienced personnel, in addition to all necessary labor, tools, equipment, materials, and supplies to provide to County Services in accordance with applicable federal, state, and local laws, regulations, and requirement, which include, but are not limited to those defined by the EPA, United States Department of Transportation (“USDOT”), New Mexico Department of Transportation (“NMDOT”), the New Mexico Environment Department (“NMED”), and others as may be applicable or specified herein. For all Contractor employees assigned to perform services under an agreement with County, Contractor shall, upon County request, provide to County proof of current compliance with individual training, license, or certification requirements. It is expected that Offerors fully understand and are able to demonstrate how they comply with all applicable laws, regulations, and requirements. c) Contractor will possess and maintain pertinent licenses, permits, bonds, registrations and certificates to carry out the Services required in the State of New Mexico, or in other states as may be required. Upon execution of an Agreement, Contractor will provide copies of all such records to the Environmental Services Manager and shall provide updated copies within ten (10) calendar days if there are changes. d) County provides no guarantee for frequency or volume of work, Services to be provided, or HHW materials to be collected for any given time period throughout the term of an Agreement. e) County reserves the right to procure DTD HHW collection and disposal Services from other providers, which may occur concurrently with the services provided by Contractor. f) Contractor will designate one individual as a primary point of contact. Contractor will schedule meetings or calls with the Environmental Services Manager, at a regular frequency to be determined by both parties to ensure County’s needs are being met. 2) Collection, Scheduling, and Preparation of Materials. a) Services provided by Contractor under this program will be by appointment only and will typically be limited to those who reside in Los Alamos County. b) Contractor will provide special assistance for disabled and elderly residents. c) Contractor will provide methods for County residents to contact Contractor directly to schedule collection appointments, which may include, but are not limited to the following: (1) A direct dial, toll-free phone number, and (2) Online scheduling via an online platform or mobile application. For any online portal or mobile application offered by the Contractor, County will have no responsibilities or obligations with respect to any resulting resident online user accounts or other form of resident access to Contractor’s platform. d) Contractor will respond to resident requests to schedule a collection within a minimum of two (2) business days, during normal business hours, during a traditional five-day workweek. Contractor will provide to residents, confirmations of their scheduled collection times and any additional instructions related to the collection. If Contractor is delayed or must cancel a scheduled collection, Contractor will notify residents as soon as reasonably possible, within a timeframe proposed by Contractor, either by text, phone call, or e-mail. e) Contractor will provide residents with guidelines on how to properly package and label their HHW materials prior to a scheduled collection. Contractor will, upon resident request, furnish residents with appropriate containers, bags, and packaging materials necessary for the actual collection. Contractor may assist residents with properly packaging and labeling their HHW materials during a collection and Offerors are asked to describe their process for assisting residents with packaging and labeling on site at their homes. Information provided to residents will include safe handling, preparation for collection, personal protective equipment (“PPE”) usage, and emergency response procedures. f) County’s preference, though not a requirement, is that the selected Offeror is able to collect and dispose of all waste materials described in Exhibit F Acceptable Waste; however, County reserves the right to award to Offerors who propose to collect and dispose of any combination of HHW materials that may be found to adequately meet the County’s operational needs. If Contractor is unable to collect a material because it is not on Contractor’s acceptable materials list, Contractor will make every attempt to provide the resident with information about who and where they might dispose of the item. g) Weight limits for collections will not exceed those proposed by Offeror and agreed to by both parties in writing. h) County residents will typically be allowed to schedule a maximum of one DTD collection per month, per address, unless otherwise proposed and agreed to by County and Contractor in writing. The County reserves the right to increase or decrease number of pick-ups per year dependent upon residents’ needs.
