Specifications include, but are not limited to: 2.1.1 Contractor shall provide comprehensive magazine subscription fulfillment services to achieve economical and practical results in the operating environment of a state government publishing organization. 2.1.2 Contractor shall maintain a database of current and expired subscribers (including name, mailing address, phone number, email address, subscription expiration information) and be able to add new subscribers, complimentary subscribers, gift orders and update subscriber information. 2.1.3 AZGFD shall provide the contractor with a fulfillment file of online orders, orders added to a hunt draw application, and complimentary subscriptions through a secure system at a cadence to be determined. 2.1.4 Contractor shall provide and process renewal efforts to current subscribers, promotion efforts to new subscribers and holiday gift promotions. 2.1.5 Contractor shall receive, log and open mail from subscribers; record the dollar amount received and update subscriber information; balance and deposit payments into the State of Arizona banking system. 2.1.6 Contractor shall provide customer support for subscribers. 2.1.7 Contractor shall issue label files to AZGFD’s mail house for each issue’s (6 per year) main file (1 per issue) and supplemental files (3 to 6 per issue) at the agreed-upon schedule. 2.1.8 Contractor shall securely provide subscriber email addresses to AZGFD for each issue for fulfillment of the digital issue. 2.1.9 Contractor shall have a process for working with AZGFD to provide missing or replacement copies to subscribers. 2.1.10 Contractor shall provide operating reports to AZGFD, including a monthly revenue report and direct deposit report. 2.1.11 The revenue will need to be recorded in its entirety and the supplier will need to invoice for its fees. 2.1.12 Contractor shall work with the existing contractor to receive, and convert if needed, subscriber data and any applicable files. 2.1.13 Contractor shall use U.S. Postal Service standards for addresses to ensure deliverability of the magazine. 2.1.14 Contractor shall not sell subscriber lists.