Specifications include, but are not limited to: All Services shall be in accordance with this Request for Proposal (RFP), including its attachments and any addenda. 2.2.1 Provide Hosting of DOW’s Oracle database and CC&B Application. i. Provide and Manage DOW’s current cloud hosting solutions that includes servers, operating systems, software, storage, report writer, backups, networking, and security. 2.2.2 Provide ongoing support during 6:00 am till 5:00 pm, Monday thru Fridays (Hawai'i Standard Time), except Holidays. Functional and Technical Support for CC&B business processes, customization, consulting and database administration includes but is not limited to the following: i. Daily batch processing, daily back up of the system. ii. Errors and problems arising from automated reports. iii. Assist with administrative control functions.
