Furnishing all labor, supervision, tools, supplies, and equipment necessary to provide plumbing services and repairs as requested by City staff. Please note that the intent of this contract is for ad-hoc plumbing services; the City reserves the right to competitively bid on projects determined to be larger than the scope of the services requested herein. It is the responsibility of the contractor to provide any equipment necessary to perform the required services, at no additional cost to the City. Normal Service will occur during the working hours of 8:00 a.m., and 4:30 p.m., Monday thru Friday. Any problems found during any normal service visit must be brought to the immediate attention of the M.S. (“maintenance supervisor”). Emergency Service shall consist of a team of one or more service technicians that will respond to an emergency call within 4 hours of a call. This response will be during normal working hours Monday through Saturday, 8:00 am, to 4:30 pm. If call occurs after 5:00 pm, the contractor is expected to report no later than 8:00 am, the following working day; and the crew will be expected to remain at the site until the difficulty is remedied. If no immediate damage to equipment, systems, or building will occur, the crew may return the following day to complete the work required, only with the approval of the M.S. Any problems found during any emergency service visit must be brought to the immediate attention of the M.S., and corrected as part of this contract. Extraordinary Service shall occur during hours other than normal or emergency service hours and shall provide services to any system or components in which repairs are necessary to eliminate possible (1) damage to the building systems/structure and equipment, and (2) injury to occupants in the building. The Contractor will be expected to respond within 2 (two) hours after the call, inclusive of holidays, weekends, or nights (7 days per week), and shall make adjustments or repairs necessary to restore the equipment to safe and reliable service. All extraordinary service will be ordered by the M.S. only.
