Specifications include, but are not limited to: ● Citizen Engagement o Online Payments o Email and Text Notifications o Online Forms ● Business licenses o Online Forms ● Utility Billing o Centralized customer accounts o No more than 5-step billing process o Meter Management o Payment integrated with Citizen Engagement services o Customizable reporting ● Human Resources o Payroll management o Direct deposit o Comprehensive payroll reporting o Online time tracking ● Fund Accounting o General Ledger o Bank reconciliation o Budget management o Accounts receivable / payable management o Customizable reporting ● In addition, all modules must include: o Transactions that are processed in real-time and immediately available for inquiry and reporting o A fully integrated web-based cloud system of administrative applications, where shared data is entered only once o Reporting that is intuitive and user-friendly yet robust, allowing staff to create and/or obtain standard reports and can create analytical reports for decision-making capabilities. o Audit trail with user, date, and time stamp throughout all modules. Include specifications and costs for list above. The Town is seeking a highly integrated web-based cloud system that can serve as many of the Town’s processes as possible.
