Specifications include, but are not limited to: 1. Implementation during the first half of 2024, lower processing costs than current payment provider, additional payment types accepted than standard credit and debit cards. 2. Additional payment types accepted than standard credit and debit cards. 3. State the non-traditional payment options supported Provide detailed relevant experience for projects of similar scope, comparable size, complexity, and delivery method. Include the following: name of client, contact person and current phone number, brief description of project, date, total contract amount, and any other pertinent information regarding the experience. 4. Quality Control • Describe your system to measure the quality of services. • Describe the County personnel needed as part of the team, quantity, anticipated hours and the skill level needed. • Describe methodologies to be employed in completing all analytical tests and tasks or reports that apply to the scope of deliverables of this RFP. 5. Maintaining Schedule • Provide a timeline with milestones and deliverables. • Provide details as to what is the County’s responsibility for reviewing work progress in order for Proposer to meet the milestones. 6. Maintaining Cost Control • Describe your proactive approach for cost control. • Describe your system for maintaining accounting and records to insure verification of costs and services. • Describe your process for confirmation of work before pay request is presented to the County 7. Do you have a formal language assistance plan (LAP)? 8. Proposer must include a description of the QA process to be utilized for the project tasks, schedule, deliverables, and testing. • Address how Proposer will ensure that work related to the production is acceptable, deliverables are on track, and expectations are met or exceeded. • Describe how the QA process is proactive to ensure not only that the schedule is met, but also that product and service quality is maintained. 9. Describe your record retention policy concerning County’s data
