Specifications include, but are not limited to: A. Accounts will be placed with successful PROPOSER per UMC’s discretion. i. In order to resolve an account, all efforts to gather necessary documentation and outstanding account information including, but not limited to, the following: 1. Successful PROPOSER must triage the account on the day of receipt. 2. Successful PROPOSER to obtain the following documentation as needed: a. Accident Detail Forms b. Assignment of Benefits c. Authorization for the Release of Medical Records d. Birth Certificates e. Claim Forms f. COBRA Applications g. Coordination of Benefits h. Certificate of Credible Coverage i. Death Certificates j. Marriage Certificates k. Medicare IDs l. Medicare Secondary Payer Documentations m. Medicare Common Working File Updates n. Police Traffic Crash Reports o. Primary Care Physician Referral Forms p. Student Policy Updates q. Subrogation Forms r. Any other requested insurance documentation needed that is not listed above 3. Face-to-face interaction with patient via onsite appointment or home visit as needed. 4. Successful PROPOSER must have at least two (2) bilingual English-Spanish speakers with access to resources for other languages as necessary B. Successful PROPOSER’s staff must hold themselves to the standard of UMC when speaking to any and all parties outside of UMC regarding any UMC account. C. To ensure HIPAA and HITECH compliance; UMC’s accounts will be maintained separately from any other client accounts handled by the successful PROPOSER. D. Successful PROPOSER will be able to send and receive encrypted emails. E. Successful PROPOSER will return the accounts, all information and/or documentation to UMC upon UMC’s request according to a mutually agreed upon process.