Specifications include, but are not limited to: All pricing shall include unlimited software support for the equipment lifespan (e.g., end-of-support) of the product. Software support shall include: Bug Patches and fixes. Updates and upgrades. Firmware updates. Knowledge base access. All pricing shall include technical support for not less than five (5) years from the date of shipment. Technical support shall include at a minimum: 365x24x7 toll-free telephone hotline service with support technician available. Remote diagnostic support. Escalation to on-site support for error resolution situations. Other, as made available to customers of comparable size. Any item reaching end-of-support prior to five (5) years from date of shipment shall be replaced with a supported device of equal or greater capability at no additional charge to the District. Replacements provided shall be considered new devices and subject to the five-year warranty and support requirement. “End-of-Support” is defined as when support and updates (as described in Section 5.3) are no longer available. All correspondence, commands, displays, manuals, other documentation, and all written materials shall be in English.