WCA is looking for a robust case management system that is flexible and allows for user-defined customization and configuration to help meet the business needs of its users. WCA has been using a homegrown system primarily based on .NET and SQL Server technologies. The Administration wants to move to a more modern system with more capabilities built-in so that there are less programming requirements to fill the current and future business needs of the WCA. A platform which includes workflow, integral calendaring and modern data reporting and communication capabilities will be a step forward in modernizing the Administrations software functions. The most important features in a case management system for WCA are the ability to configure and track workflow, manage, and track data changes and additions, track and manage and retain documents related to cases, calendaring of events like mediations and hearings etc., manage audio and video related to cases.