Specifications include, but are not limited to: The Department of Health, Family Health Services Division, WIC Services Branch seeks to acquire a mobile application that will assist WIC participants with their shopping activities, appointment reminders, and purchasing of WIC food benefits. The purpose for the mobile application is to provide a tool to ensure clients receive optimal use of their WIC benefits. At a minimum, the mobile application will have the following core features: a. The Hawaii Women Infants & Children (WIC) Services Branch requires a preexisting customizable off the shelf Mobile App for the Hawaii WIC program. b. The Mobile App must be pre-existing and fully developed for immediate use. c. The Offeror shall have demonstrated successful experience in designing, developing, testing, implementing mobile applications and providing ongoing mobile application services at documented performance service level agreement for end user populations of 50,000+ families. d. The Mobile App shall currently be used for a minimum of five (5) years. e. The Mobile App shall currently be used at a minimum by six (6) other WIC agencies. f. The Contractor shall provide annual technical support and maintenance with their fully burdened rate. g. All over-the-phone technical support shall be provided to accommodate Hawaii Standard Time. h. The Mobile App shall be available in all common types of operating systems including, but not limited to, both the Apple IOS, and Google Android. i. If the Contractor fails to perform as required, the Contractor will be given thirty (30) calendar days written notice to remedy performance issues. j. If the Contractor fails to perform as required, the Contractor may be disqualified from participating in the solicitation or the subsequent contract that supersedes the failed contract.
