Transcripts must be accurate and verbatim i.e. submitted typographically or grammatically free of error and will be produced from either a compact disc recording or digital file. When a portion of a recording is incomprehensible, the word “unintelligible” should be used. The format when an interpreter is used should be as follows: Appeals Officer Smith: Which day of the week did the injury occur? Interpreter: Monday Appeals Officer Smith: How did you fall? Interpreter: I was walking and tripped over a box. The contracted vendor(s) are responsible for furnishing complete transcripts which accurately reflect the full and complete verbatim record of the proceeding. In the interest of readability; however, false starts, stutters, “uhms”, “ers”, and “ahs” and other verbal tics will not normally be included in the transcript, unless the exclusion of such verbalizations could change a statement’s meaning. Moreover, unnecessary duplication should be avoided; for example, when a name is spelled out for the benefit of the reporter, the spelling out of the name, i.e. J-O-N-E-S should not be transcribed. If a speaker is quoting someone, only quotation marks (“), and not the word “Quote” should appear in the transcript. The Hearings Division uses digital recorders to take the recording for future transcripts. Other using agencies may use digital recorders or some other means of recording for future transcripts. The Hearings Division uses the vendor’s FTP site to submit the recording. It is unknown what methods would be used by other using agencies to submit their recordings for transcription. A using agency that sends the contracted vendor(s) media, may or may not need it returned. It is probable to assume if it is the original, they would need it back. There are no limitations on where the transcription services can be done. They just need to be accurate and done in the required time frame. Vendors shall maintain confidentiality related to matters transcribed which are not public record or which contain protected or otherwise confidential information.