Specifications include, but are not limited to: 3.1 Access System Maintenance 3.1.1 Vendor shall provide Access Control System (‘System’) Maintenance in accordance with manufacturer’s recommendations and specifications, as well as industry best practices, at all facilities listed on Exhibit B attached hereto and incorporated herein by reference. 3.1.2 Vendor shall furnish and install parts as necessary to keep the System at each facility listed on Exhibit B in proper working order. 3.1.3 Vendor shall furnish all equipment, tools, and parts necessary for the performance of the System Maintenance and shall be included in the bid response quotation. No separate fee shall be paid for such items that are common to the services to be provided. 3.1.4 Vendor shall provide expendable materials used in the scope of performing under this Contract at no cost to the Agency. Such items may include, but are not limited to, electrical wire, fasteners, etc. 3.1.5 Vendor shall be responsible for replacement of ceiling grid and tiles should they become soiled or damaged by Vendor at no cost to the Agency. Agency will make final determination whether to clean or replace tiles on a case-by-case basis. 3.1.6 Vendor may only remove equipment from service for a period of 24 hours or more with written permission from the Agency. Any request to remove equipment for 24 hours or more must include a description of the work required and an estimate of the time the equipment will be out of service. 3.1.7 Vendor shall maintain a continuous 24-hour emergency telephone service where they can be reached every day of the week, including Sundays and Holidays. 3.1.8 Vendor shall not perform any access control system Maintenance under this contract without prior approval from Agency. 3.1.9 Vendor shall furnish a warranty of 12 months for all labor performed under this contract. 3.2 Corrective Maintenance: 3.2.1 Vendor shall perform Corrective Maintenance as needed to restore the System to working order. Vendor shall bill for Corrective Maintenance on an hourly basis. Parts for Corrective Maintenance may be billed using the multiplier bid as described below. 3.2.2 Vendor shall respond to Corrective Maintenance calls from Agency by phone or in person within two hours and must arrive on site to begin work as soon as possible, but no later than twenty-four (24) hours after Vendor is notified of the request. Vendor may only deviate from the required twenty-four (24) hour response time with written permission (via email or fax) from the Agency. 3.2.3 Corrective Maintenance must be performed between the hours of 7:00am and 3:00pm, Monday through Friday, excluding Holidays, unless the Agency approves work at another time. 3.2.3.1 Agency may request Corrective Maintenance on an emergency basis by notifying the Vendor of the emergency. Vendor must respond by phone, email, or other acceptable means to all emergency requests within 30 minutes of being notified of the emergency request. Vendor must arrive on site to begin performance no later than twelve (12) hours after being notified of the emergency. Emergency requests can be authorized by staff of its Purchasing Division and/or Records & Security Division. A list of individuals will be provided upon award of contract.
