Specifications include, but are not limited to: Task 1: Project Kickoff Meeting The winning bidder, in consultation with the Trust, will organize and facilitate a project kickoff meeting. The purpose of the meeting is for the Trust and the contractor to establish a common understanding of the deliverables, the overall platform development schedule, and to provide the foundation for development of the work plan. At a minimum, this meeting should include discussion of the proposed statement of work and schedule, initial data requests, and communication protocols and expectations. Task 2: Initial Platform Set Up The winning bidder must configure the platform, including any necessary integrations and application programming interfaces (APIs) within three to four months of contract award. The Trust anticipates receiving a large infusion of capital on or about July 2024 and seeks to have the platform available at that time or shortly thereafter. Task 3: Ongoing Platform Hosting, Management, Support, and Enhancements The winning bidder must host the platform, manage its functionality and the functionality of integrations, provide technical support for any issues that may arise, and propose and develop enhancements, as needed and approved by the Trust. Throughout the contract period, the platform team will work with the Trust’s staff to thoroughly understand how the platform is used by staff and/or Trust sub-contractors, to assess needs for the platform, and to propose appropriate enhancements. The contractor will also provide ongoing technical support for use of the platform, integrations, and its reporting functions by staff and contractors. Task 4: Training The winning bidder must train Trust staff and its sub-contractors, as requested, on the platform, including reporting functionality. The winning bidder will be required to present a clear training plan that will accompany the platform support function. Task 5: Customer Service The winning bidder must provide technical support and execute prompt fixes as technical issues arise. The winning bidder must be available during regular business hours, fixing technical issues within one business day, and responding to Trust staff or contractors with service questions within two hours.
