Specifications include, but are not limited to: a. The Contractor shall provide routine ambulance billing services to the Town for emergency medical transportation services rendered by the Fire Rescue Department of the Town of Hilton Head Island. The services shall include preparing and submitting initial and secondary claims and bills for the Town to insurers and other responsible parties for payment. The Contractor will also perform reasonable and diligent routine collection efforts to secure payments from responsible parties for ambulance trips billed. The Contractor shall file required documentation and agreements with all payers. b. The Contractor shall provide the Town with a secure FTP site to send files and other sensitive documents, and will be responsible for providing access, technical support, and a minimum of six concurrent user accounts to the Town for the FTP site. c. The Contractor shall provide the Town access to an internet billing software portal to include details of patient accounts, billing records, insurance documentation, payments, explanation of benefits, denials, appeals, over payments, recoupments, and refunds. The billing software portal shall include details of accounts receivable data for trips billed by the Contractor such as gross charges, net collections, and AR days in the billing cycle. The Contractor will be responsible for technical support and a minimum of six (6) concurrent user accounts to Town Staff. d. The Contractor’s billing software will be required to interface with ESO Solutions Electronic Health Record software (EHR) / Electronic Patient Care Report (ePCR) the current provider of the Town’s Fire RMS System. e. The Contractor’s billing software will be required to interface with Zoll Data Systems RescueNet Billing software, the Town’s current software used for the Town’s collections of delinquent EMS debt.
