Specifications include, but are not limited to: 1. Tenant Selection and Leasing: Open and maintain a waitlist. Receive applicant referrals from community partners. Develop a tenant screening and selection procedure that complies with fair housing laws. Screen potential applicants in compliance with the screening and selection procedure. For supportive housing units only, coordinate with CBH staff to ensure that screening is coordinated and not duplicative. Qualify prospective tenants for subsidized units based on guidelines for tenant income and rental fee limits. Lease apartments to qualified applicants. Submit the proposed template lease agreement to the Owner for its written approval prior to the Vendor’s use of the template lease agreement. 2. Tenant File Management: Manage and maintain resident files from application through move out and end of the required records retention period. 3. Accounts Receivable: Collect rents and other scheduled revenue sources. 4. Accounts Payable: Pay property expenses as presented in the property budget prepared by Vendor in consultation with Owner or as required through day‐to‐day operations. 5. Security Deposits: Collect, disburse, and account for security deposits in compliance with the lease and all applicable laws. Maintain necessary records, both visual and written, to support security deposit forfeitures. 6. Management Presence: Conduct visits to the Property on a scheduled and as-needed basis for purposes of site inspections and maintaining resident relations. Ensure the availability of staff 24 hours, 7 days per week by phone to respond to urgent or emergency maintenance requests and other resident emergencies. 7. Vendor Contracts: Procure and manage all outside vendor contracts necessary to meet operational, maintenance, and safety needs of the properties. 8. Utilities: Make arrangements and pay for water, electricity, gas, sewage and trash disposal, recycling, and extermination. 9. Resident and Community Relations: Receive, consider, and respond to all resident complaints or problems in a professional manner. Document and keep a record of communications with tenants on issues and complaints, and resolutions to such. Where permitted by privacy laws, coordinate with supportive services providers, social workers, caretakers and other persons or entities providing support to residents. Timely notify Owner of any complaints received from neighbors and other community members. 10. Lease Enforcement: Enforce all provisions of the property lease. This will include the Vendor’s procurement of legal assistance as required to terminate tenancies and serve notices as appropriate, recover possession of premises, recover rent and other sums due. The Vendor shall work with the residents to mitigate causes for eviction and provide referrals to agencies that can assist with rent payments and other supports.
