Specifications include, but are not limited to: 1. Solution Overview: a. Provide a brief overview of your TELE-DMV Remote Workstations. b. Highlight key features and capabilities. c. Explain how your solution addresses the specific needs of a DMV setting. d. Is your solution scalable or is there a minimum number of workstations that you recommend. 2. Technical Specifications: a. Hardware: - List the hardware components included in your TELE-DMV Remote Workstations. b. Software: - Describe the software platform supporting your TELE-DMV Remote Workstations. - Is the software customizable to meet specific DMV requirements? - How do software updates and maintenance occur? - What is the typical implementation time for those changes? - Describe your customer queuing system for handling simultaneous customer interactions c. Network: - How do your workstations connect to a network? Considering the considerable remoteness of Alaska, please provide a satellite option. Is that connection included in your fee or is it paid for by the state separately? 3. Security and Privacy: a. Outline the security measures in place to protect user data and transactions. b. How is user privacy, such as PII and PCI, ensured during and after interactions with the workstation? c. How do you ensure security at public locations for both physical security and privacy?
