Specifications include, but are not limited to: The SCP Enhancements simplifies and streamlines the myEDD Portal (referred to as "Portal") so that it will be more user-friendly and accessible, which will make it easier for customers to access content in different languages and dynamically sort questions to guide them to the appropriate EDD online services. As the registered portal users benefit from these changes, EDD's program integrity will also be enhanced. The SCP Enhancements will benefit both the EDD customers and operations. The State has conducted the initial discovery and system reviews to determine the scope and feature requirements for the SCP Enhancements. These enhancements require the Contractor to work with EDD leadership, EDD business stakeholders, EDD technical staff, and additional external systems integrators. The Contractor will provide consulting services on the Portal that include technical analysis and design, system integration, and system development that provide the following three (3) Epics: 1. Enhanced User Administration: Enhance user administration functions for the EDD staff to more effectively provide customer support. 2. Claim Intake Navigator: Implement an intuitive claims intake navigator which will prompt customers with dynamic sorting questions to guide them to specific EDD services. 3. Enhanced Data Analytics and Reporting Capabilities: Enable EDD staff to provide enhanced customer service Portal reporting by implementing Portal usage analytics, data aggregation and reporting, and expanding analytics capabilities to include the current Portal platform analytic system.