Specifications include, but are not limited to: 1) Existing AV Systems Inspection and Improvements The existing AV systems will be inspected to determine what upgrades are necessary. A “list of materials” detailing all AV components required to complete the upgrade will be created. Any system deficiencies (wiring problems, broken equipment, un-used equipment, poor installation, electrical problems, etc.) will be noted. These findings will be documented and, along with the list of materials, presented to the City as part of the RFP response. The Vendor will take input from City Staff regarding desired system functionality. After implementing any upgrades or modifications to the AV System, line drawings of the updated installation will be produced and provided to the City. Any documentation that was provided with any new equipment that was added to the system will be provided to the City. 2) AV System Maintenance and Support Services for Chamber The Vendor shall provide ongoing Maintenance and Support Services for the upgraded AV Systems. The Vendor will be required to provide the following services: Provide immediate telephone support during regular business hours and during public meetings; and Upon request, provide an on-site technician within no more than two (2) hours during business hours and public meetings; and Perform general maintenance on the AV System as necessary, including on-site visits on a monthly or quarterly basis, to review and evaluate condition of AV equipment, address general wear and tear, and recommend necessary replacement, in a proactive manner. The City may require a technician to be present on-site to test AV equipment on days public meetings are scheduled and while public meetings are conducted. The City defines “business hours” as Monday through Friday, from 8:00 a.m. to 5:00 p.m. 3) Expectations of Technical Support Incidents and Workflow: Issues with AV Systems during business hours or during public meetings that Staff is unable to resolve. Staff calls the Vendor’s support phone number; Vendor has a technician familiar with the AV Systems respond to the City Staff’s support request via telephone within fifteen (15) minutes;