Specifications include, but are not limited to: The requested service shall allow the following Network Protocols: a. TCP/IP protocols b. 802.1d and 802.1q QoS on the entire circuit c. All Layer 1 and Layer 2 protocols, minimum Layer 3 (EIGRP, IGMP, IPSEC, OSPF & RIP) d. Multicasting (IGMP with PIM, SM or DM 9. The Respondent shall supply an industry standard Service Level Agreement (SLA), to ensure the following Objectives are maintained: a. No other bidder’s customers shall have physical or logical access to the Owner’s traffic/VLAN. b. Network availability: 99.99% c. Packet Delivery Rate: 99.99% d. Network Latency: 30ms, one way e. Mean Time to Repair: 4 hours, end-to-end, including local loop. f. 24/7/365 monitoring of the circuits g. The Service Provider, at no time, shall limit or throttle the capacity of the circuit, for any reason.
