Specifications include, but are not limited to: The City of Mendota does NOT have an IT Department and is currently using an outside vendor service to provide maintenance and support on an as needed basis for employees. Due to its small size, the City requires a firm that can provide services on more of an as-needed basis. The City is currently utilizing Microsoft Office 365. There are two Microsoft Windows server with Hyper-V being utilized throughout the City’s departmental infra-structure. These servers use a variety of software, and are both physical and virtual. They have various memory and hard drive sizing. The services for which the City of Mendota will need an hourly contractor are represented by (but not limited to) the following: • Virtual CIO, Systems and Network Assessments • 24/7 Remote Monitoring and Reporting • Customer Service Line available at least during Business Hours • Network Support – Routers, Firewalls, Switches, Wireless Solutions • Remote and Onsite remediation • PC and other Office Technology support • Software support • Server support (Both VM and Physical) • Hardware and Software Sales support • IT consulting • Anti-Virus protection and outbreak remediation • Disaster Recovery/Backup Services including offsite storage. • Email support, including hosting options, when needed.