Specifications include, but are not limited to: The City of San Diego (City) is seeking market-based information for a comprehensive invoicing and customer service portal solution to support City-provided residential solid waste management services and fees, as authorized by voter approval of Measure B in 2022. Measure B amended the People’s Ordinance, San Diego Municipal Code Section 66.0127, to allow, among other things, the City to charge a cost-recovery fee for City-provided residential solid waste management services. Respondents to the Request for Information (RFI) are asked to provide relevant information regarding their software offerings, system integration and implementation services, non-binding price ranges, company background as well as any best practices or lessons learned from other relevant public or private sector client projects.