Specifications include, but are not limited to: Phase 1 – Design-Assist Consulting Service Provider shall participate in an advisory role to the Owner during the design phase of the Permanent Supportive Housing facility. Service Provider shall utilize its experience in similar operations to provide input, suggestions, and recommendations to the Owner regarding the design of the facility, particularly in the areas of functionality, operational efficiency, and durability. At a minimum, such participation will include: a. Participation in bi-weekly design meetings with the Owner and its Design Consultant b. Provide timely information and follow-up to the Owner and its Design Consultant on questions, requests for review, and input on matters related to facility operations, and advise on industry bestpractices in as much as they impact certain design considerations. c. Advise on long-term cost and operational impacts of various design options where pertinent to the Service Provider’s operations. d. Provide input into the specifications and placement of facility furnishings and equipment, including but not limited to apartment furnishings, kitchen equipment, office furnishings, laundry equipment, etc. to the extent that they affect facility operations. Actual procurement of such furnishings and equipment shall be conducted by the Owner. e. Provide input as necessary and when requested by the Owner regarding questions which arise during the course of construction of the facility which may have impacts on facility operations. Final decisions and answers will be made by the Owner. Please see below “Section III.E.2 Completion” for an anticipated milestone schedule for additional information on the timing and duration of the above Phase 1 Scope of Work. Phase 2 – Annual Operations Service Provider shall provide the following scope of services for the Phase 2 scope of work: a. Capability of providing housing stability case management services to individuals and families that have experienced homelessness. These services must be provided by qualified staff with a combination of academic training and work experience. Consideration will be granted to organizations that employ people with lived experience of homelessness. i. Case management services are to be provided onsite. ii. All services must follow the Housing First model. In this model, participants are offered housing with as few preconditions as possible. There will be no requirement that participants be sober, take medications as prescribed, have a minimum income, or be willing to engage in services. Participants will proactively be offered services and support. Services will focus on supporting housing stability by addressing issues that could lead to a loss of housing and securing sufficient income to be able to maintain housing. Staff will understand the obligations of tenancy and provide ongoing support in meeting these obligations and maintaining housing. To the maximum extent possible staff will support residents in in developing a structure to their days and a sense of purpose. iii. Participating staff will receive initial and continuing training on evidence-based practices that support housing stability including Trauma Informed Care, Motivational Interviewing, and Critical Time Intervention. iv. Case managers will be supervised by staff with appropriate clinical qualifications. Regular supervision will be provided by staff with a Master’s degree in Social Work or equivalent qualification. Individual supervision will be provided no less than monthly, however, group supervision or team supervision will be provided at least weekly. The supervisor with the rest of the team will have significant responsibility for overseeing program design and implementation of the project. v. Upon initially housing participants, case managers will have regular and frequent contact with participants; once stabilized in housing, case management contact must be no less frequent than once per month. Service participation is voluntary, but case managers are responsible for maintaining engagement and assertively seeking to engage participants in services. vi. The Contractor must follow the Critical Time Intervention model (CTI), an evidencebased practice that supports the transition from homelessness to being stably housed in the community. The Contractor must maintain sufficient staffing to have fidelity to the CTI model. vii. The selected Contractor will commit to providing 24-hour staffing, ensuring that the building’s entrance is always monitored. Overnight and front-desk staff will engage in community building, norms training, crisis intervention and de-escalation and will be trained in these practices. The clinical supervisor shall also be responsible for supporting the 24-hour staff. b. Be familiar with a wide range of services available to people who have experienced homelessness including healthcare, behavioral healthcare, employment and workforce solutions, and accessing benefits including SNAP, Medicare/Medicaid, health insurance, and Veteran services. i. Applicant organizations will either have staff that are currently trained in the SOAR methodology for securing Social Security disability or commit to having staff trained in SOAR within a specified time. ii. Applicant organizations will either have or will build relationships with workforce solutions to maximize opportunities for employment and earned income. c. The Contractor will also be responsible for property management services at the residential facility. This includes routine and preventive maintenance, ensuring the safety and security of the premises, collecting and recording monthly rental payments from tenants, cleaning and maintenance of common and exterior spaces in the facility, mowing, snow removal, and all other tasks related to the maintenance and operation of a multi-unit residential facility. As the property manager, the Contractor will contract with the necessary providers of cleaning, maintenance, and other services. Maintenance will be on-site daily for the first year. Maintenance hours in subsequent years of the contract term shall be negotiated with the Owner, in writing. d. The Contractor will separate the property management and supportive services functions and staff providing supportive services will provide support to residents in meeting their obligations of tenancy and property management staff will ensure the building is clean, safe, secure, well-maintained, and all residents are able to benefit from peaceful enjoyment of their apartments.
