Specifications include, but are not limited to: Ensure a sufficient number of Case Managers are available to provide guidance and assistance to Clients in accessing medical, social, community, legal, financial, and other needed services in each of the Public Health Districts identified in Table 1. Advertise vacant Case Manager positions, or soon-to-be vacant positions, within five (5) business days of notification of an impending or immediate vacancy (whichever comes first). Maintain regularly scheduled hours of operation between 8 a.m. and 5 p.m. Monday through Friday, with reasonable exceptions for business closings and client schedules. Policies are in place for communicating routine facility closures (such as holidays) as well as unplanned closures (such as those related to inclement weather). Clients are offered written materials at intake and assessment explaining what to do in emergency or after-hours situations. Clients are offered services both in-person or via telehealth. In-person services shall be provided in a safe, accessible, private location, such as the awarded Bidder facility, the Client’s home, or a community setting as agreed upon by the Client and Case Manager. In-person services at the awarded Bidder’s facility shall: Meet accessibility standards outlined by the Americans with Disabilities Act (ADA) ; and Be accessible by public transportation. Comply with all applicable standards related to Case Management services, including but not limited to: HRSA’s Title XXVI of the Public Health Service Act: Ryan White HIV/AIDS Program Legislation. HRSA’s policy notices. HRSA’s Ryan White HIV/AIDS Program Part B Monitoring Standards; Ryan White HIV/AIDS Program Recipient Resources; and The Department’s current CAREWare Guidance Manual and future updates. Cooperate with routine federal monitoring and any federal investigation regarding the Case Management services provided under the Ryan White Part B Program grant. Comply with all language access and effective communication requirements and relevant regulations of the Civil Rights Act, Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and Section 1557 of the Affordable Care Act, including, but not limited to: Scheduling and coordinating Interpreting Services, or auxiliary aids and services necessary to ensure language access and effective communication. Ensuring Interpreting Services meet the terms of the applicable Statewide Interpreter Services Master Agreements (refer to the Division of Procurement Services, Statewide contracts webpage) or has been approved by the Department in writing prior to execution.
